Reading Time: 2 minutes Advocacy and Inquiry are two key communication behaviors with critical implications for interpersonal, group, and organizational effectiveness. Advocacy refers to stating one's views; inquiry refers to asking questions. This article discusses the features of both productive and unproductive advocacy and inquiry, how the quality and balance of these two behaviors impacts learning, and the relevance of these two behaviors for facilitating conversation, managing emotions, and providing feedback, all of which are critical skills for organization members, When there is a high degree of advocacy and little inquiry, people are unable to learn about the nature of their differences. People may feel the manager is imposing a view on them without taking into account their perspective, which can lead to either escalating conflict or withdrawal. When there is a high degree of inquiry, but no one is willing to advocate a position, it is difficult for participants to know where the other stands and the lack of progress can lead people to feel frustrated and impatient.
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